Non-Warranty Returns & Exchanges

If you change your mind, regarding a purchase, we are not required to provide a refund or replacement. However, please contact our customer service team within 14 Days of receipt of the item, with your intent to return and we will consider your request.

Likewise, if you ordered the incorrect size and would like to exchange it then please contact our customer service team within 14 Days of receipt of the item.

If in the unlikely event your purchase arrives with transit damage, please photograph the packaging prior to opening as evidence of your unfortunate delivery and notify our customer service team with 48 hours of receipt of the goods.

Contact our Customer Service Team:

Terms & Conditions

All returns, or exchanges MUST be authorised by our customer service team BEFORE goods are returned. The customer service team will issue an RMA (Return Merchandise Authority) number which must be included with any returns, exchanges or correspondence.

The most cost-effective way to return or exchange an item is for our customer service team to email you a return post label. We will then deduct the cost of the return shipping from your refund or will charge it to your exchange as required.

Returns or exchanges must be returned to us within 14 days of the RMA being issued.

All non-warranty items returned for refund or exchange must be returned in the original condition with tags attached. Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted.

Please ensure all items are in new & resaleable condition with enough packing to avoid your return being damaged. Any item returned to us damaged or in an unsaleable condition will not be refunded and will be returned to the customer at the customers’ expense.

If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Motorcycles R Us. We will advise this cost when we email the RMA so you know what we will be deducting from your refund.

In the case of an exchange item the buyer is also responsible for paying the freight of the exchange item.

Warranty Returns

Warranty is subject to the Australian Consumer Law (ACL). Most items come with a 12 month limited warranty on craftsmanship and materials. Some higher quality items may carry a longer warranty. If you require specific warranty information on an item, please contact our customer service team.

If you have a warranty (faulty) item that you would like to return, you must first notify our customer service team detailing the return.

Contact our Customer Service Team:

We will require the following:

The invoice number and date of purchase, a brief description of the fault and a photograph showing the fault.

On receipt of the above information we will email you a Warranty Claim Authority (WCA) and a pre-paid shipping label so the item can be returned to us
Please do not return your item prior to notifying our customer service team, as your item may not be processed.

We aim to have your warranty claim processed as quickly as possible however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on the progress by email updates.

This process can take around 2 weeks but once completed you should receive your refund or replacement within 5 business days.